Dubai, 4 November 2024: Hudini, a leader in smart hospitality solutions, has partnered with Orascom Hotels Management for the global implementation of their latest digital platform, Staff Connect, across Orascom’s extensive portfolio of hotels. This initiative aims to redefine the guest experience by enabling personalized, efficient, and seamless service.
Orascom Hotels Management selected Staff Connect to revolutionize guest arrivals by replacing traditional front desk check-ins with a highly personalized, mobile approach. Upon arrival, each guest is greeted by an Experience Ambassador who escorts them to their rooms, where check-in is completed in under a minute via the Staff Connect platform. This service eliminates front desk queues, creating a relaxed and welcoming atmosphere from the moment guests step inside.
The platform has already been successfully launched in 15 Orascom properties, including the renowned Casa Cook, Steigenberger, Club Paradisio, The Chedi, Cooks Club, and Mosaique hotels, all situated in the picturesque locale of El Gouna, Egypt.
Staff Connect optimizes operational efficiency and enhances staff communication, allowing real-time information sharing across all hotel departments—from front desk to housekeeping—via mobile devices. The platform’s AI-powered analytics also allow staff to access guest profiles and preferences, enabling tailored promotions, curated experiences, and customized amenities, all of which significantly enhance upselling opportunities and foster memorable, personalized stays.
Sanjay Sharma, Chief Technology Officer of Orascom Hotels Management, noted, “Switching to personalized arrival experiences has proven immensely successful. Guest feedback has been overwhelmingly positive, with comments like ‘stunning’ and ‘out of this world.’ Moreover, operational efficiency has soared, leading to a significant reduction of 30 processes across departments and achieving up to a 99% time savings in re-engineered workflows. This transformation allows our team to prioritize quality interactions with our valued guests.”
Prince Thampi, CEO and founder of Hudini, added, “We are thrilled to support Orascom Hotels Management in their mission to elevate guest experiences through unique, streamlined check-ins. Staff Connect not only enhances the guest journey but also drives operational excellence and improves internal communication, reinforcing Hudini’s commitment to innovation in the hospitality industry.”
